Privacy Policy

We, HealthCube Management Pty Ltd ACN 127 426 886 ("HealthCube"), know that privacy is important to you.  This privacy policy reflects our respect for your privacy rights.

Like many organisations, we are required to comply with the National Privacy Principles set out in the Privacy Act (the "Act").  This policy describes how we will deal with personally identifiable information that we collect or hold in compliance with the Act.

1. Who is HealthCube?

HealthCube is an organisation that:

1. provides health care services to individuals throughout Australia;
2. carries out Comprehensive Medical Assessments;
3. processes and assesses health information; and
4. assists with locating other providers suitable to providing health care and related services to you.

2. Personal information

When we refer to personal information we mean information or an opinion from which your identity is apparent or can reasonably be ascertained.

3. Collection of personal information

We will only collect information about you that is relevant to our business.  This will often include general information such as your name, address and other contact details.  If you want us to provide you with particular goods or services, we may need other information.

We will also collect sensitive information about you including information regarding your health and the details of health services we will provide or assist in providing to you.

Where reasonable or practicable we will collect your personal information only directly from you.  We may also from time to time need to collect personal information about you from your authorised next of kin or representatives (eg your attorney).  We will only collect sensitive information about you (which includes your personal information regarding your health and the health services you are receiving) if we have your consent or if we are otherwise permitted by law to do so.

Our purpose for collecting personal information should be clear at the time of collection.  You should contact our Privacy Officer at the address below if you are uncertain.  If you do not provide the information we request we may not be able to provide our services to you.

You can generally visit our website at www.healthcube.com.au without revealing who you are or other personal information.

We do not generally collect any personal information about you when you visit our website except when you knowingly provide it including when you are accessing and using our customer or subscriber based services.

We do however use cookies to track a visitor's use of our website.

When you visit our website our web server may collect data to assist us in collating and tracking information such as:

1. the number of users who visit the website;
2. the date and time of those visits;
3. the number of pages viewed; and
4. how users navigate through the website.

This data is captured so that we can evaluate the effectiveness and quality of our website and its content for the purposes of improving our services.

4. Using and disclosing your personal information

We will only use and disclose your personal information as allowed by law.  This means we may use or disclose it for the purpose it was collected or as otherwise permitted by law.  If we want to use or disclose your personal information for any other purpose, we will first seek your consent unless we are not required to by law.

We will usually only use or disclose your personal information to:

(a) enable us to provide our services to you;

(b) help us improve our services and the means of providing and promoting them;

(c) inform other organisations that help us in our business, such as health professionals and administrative organisations such as Medicare Australia, aged care facilities and hospitals; and

(d) tell you about our range of products and services and any new developments or offers we think may interest you.

5. Access to personal information

Please contact our Privacy Officer if you would like to access personal information we hold about you.  We will give you access unless we are permitted or required by law to refuse it. We may ask you to pay our reasonable costs of providing access, but where we provide you with access to your Comprehensive Medical Assessment, we will usually do so free of charge.

If you believe personal information we hold about you is inaccurate, incomplete or not up-to-date, please advise our Privacy Officer.  We will then take reasonable steps to correct it.

If we refuse to give access to your personal information or to amend it, we will usually explain why and, in the case of amendment, if you request, we will take reasonable steps to note that we have disagreed regarding whether or not particular personal information about you is accurate, complete or up-to-date.

6. Security and integrity

We will take reasonable steps to keep your personal information secure, accurate, complete and up-to-date.  If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.

Please help us keep your information accurate, current and complete by keeping us informed of any changes to your personal information.

We do not take responsibility for the security of information that is outside our control, such as when it is sent by post, courier, facsimile or over the internet.  We do however, take reasonable steps to protect your personal information sent over the internet by using encryption, secure server software and other technologies to prevent others from obtaining and/or accessing your personal information without authorisation.

7. Changes to this policy

To keep up with regulatory, technical and business change, we may amend this policy from time to time by publishing our updated policy on this webpage (http://www.healthcube.com.au/?/privacy_policy/).  Please visit regularly to keep up to date with any changes.

8. Contacting us

For further information, problems or complaints regarding our information handling practices, please contact our Privacy Officer via the Contact Us page of this website, calling (03) 9820 1133 or writing to PO Box 7426, St Kilda Road, VIC 8004.